Terms of service

OVERVIEW

Welcome to Raj Optical Services Ltd. The terms “we”, “us” and “our” refer to Raj Optical Services Ltd. We operate this website and store to provide products, services and information to you. Our store is powered by Shopify.

By using our website and services, you agree to these Terms of Service and to our Privacy Policy [ADD LINK]. If you do not agree, please do not use our website or services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm you are at least the age of majority in your region. You may be required to provide correct and complete details such as email, billing, payment and shipping information. You are responsible for maintaining the security of your account and password.

SECTION 2 – OUR PRODUCTS

We make every effort to display products accurately, but actual appearance may vary by screen settings. Product descriptions, pricing and availability may change at any time without notice. We may limit sales or discontinue products based on our discretion.

SECTION 3 – ORDERS

Placing an order is an offer to purchase. We may accept or decline orders at our discretion. Your order is accepted once payment is processed and we confirm acceptance. Orders may not be cancelled once accepted. Purchases must follow our Refund Policy. Products are sold for personal use only and not for resale.

SECTION 4 – PRICES & BILLING

Prices may change at any time. The price at checkout and confirmation email is final. Prices exclude taxes, shipping and customs unless stated otherwise. You agree to provide accurate billing and payment information and to update these details if they change.

SECTION 5 – SHIPPING & DELIVERY

Delivery times depend on lens type:
Frames Only: 1–3 business days
Non-Prescription Lenses: 1–3 business days
Standard Prescription Lenses: 1–4 business days
Specialist Lenses: 4–14 business days
Free delivery on orders over £40

We are not responsible for delays caused by couriers or external factors. Once the courier receives the parcel, responsibility transfers to you.

SECTION 6 – INTELLECTUAL PROPERTY

All branding, content, images, designs and materials on this website belong to Raj Optical Services Ltd or licensors. You may not copy, reproduce or distribute any content without written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools without control or influence. Your use of such tools is at your own risk. Future features or tools will also be covered by these Terms.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party content, websites, products or purchases made through external links. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, but all purchases are made directly with Raj Optical Services Ltd. Shopify is not responsible for your transactions with our store.

SECTION 10 – PRIVACY POLICY

Personal information collected through the website follows our Privacy Policy [ADD LINK]. Shopify may also process certain information to operate the platform.

SECTION 11 – FEEDBACK

If you submit feedback, reviews or suggestions, you grant us a licence to use, publish or share them for business purposes without compensation.

SECTION 12 – ERRORS & OMISSIONS

Information may occasionally contain errors or updates relating to pricing, shipping, products or promotions. We may correct or update details or cancel orders when errors appear.

SECTION 13 – PROHIBITED USES

You may not use the website for illegal, abusive, fraudulent or harmful activity. Misuse may lead to account removal or legal action.

SECTION 14 – TERMINATION

We may suspend or terminate access to services at any time without notice. Payment obligations remain valid up to the termination date.

SECTION 15 – WARRANTY DISCLAIMER

All products and services are provided “as is” with no guarantees of uninterrupted website access, performance or accuracy.

SECTION 16 – LIMITATION OF LIABILITY

Raj Optical Services Ltd is not responsible for losses or damages resulting from use of our website, products or services, including financial losses or product claims.

SECTION 17 – INDEMNIFICATION

You agree to indemnify Raj Optical Services Ltd and Shopify against claims arising from misuse of services or violation of these Terms.

SECTION 18 – SEVERABILITY

Any unenforceable term will not affect the enforceability of the remaining Terms.

SECTION 19 – WAIVER / ENTIRE AGREEMENT

These Terms represent the complete agreement between us and you.

SECTION 20 – ASSIGNMENT

You may not assign or transfer your rights under these Terms. We may assign our rights at any time.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the region where Raj Optical Services Ltd is headquartered.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update or modify these Terms at any time. Continued use of the website confirms acceptance of any changes.

SECTION 24 – CONTACT INFORMATION

Raj Optical Services Ltd
Email: rajopticalservices.ltd@gmail.com
Business Address: [INSERT BUSINESS ADDRESS]
Phone: [INSERT BUSINESS PHONE NUMBER]
Registration Number: [INSERT BUSINESS REGISTRATION NUMBER]
VAT Number: [INSERT VAT NUMBER]